Terms and Conditions

Trailer hire terms and conditions

  • A 50% deposit payment is required at time of booking to secure your date. The remaining payment is required no later than 8 weeks prior to your event date. When a booking is made within 8 weeks of your event, 100% payment will be required.

  • Please note that we are able to cater for any vegan guests if advised at least 48 hours before your event, but unfortunately, we are unable to cater for gluten free guests due to the high amount of flour used on the trailer.

  • We aim to arrive approximately 2 hours before serving to set up.

  • We will need clear and safe access for our pizza trailer attached to a van and an easy exit route when we are finished

  • Our set up will need a space of around 3m width x 6m length. (This includes a space for a gazebo if raining)

  • We will only be able to position the pizza trailer on firm ground.

  • We will need access to electricity and a 3 pin plug to illuminate our ‘PIZZA’ sign. We do carry a 20m extension lead.

  • We do not need an electric supply if our sign is not required.

  • Our staff will need access to toilets.

  • All monies paid are non refundable or transferable.

  • All dates are non transferable 

Please contact Yellow Door Eats if any of the above terms may cause an issue, as unfortunately, we may not be able to carry out our service.

Collection and Delivery From Hethersett Pizza Kitchen

  • After placing your order you will receive a text to confirm the total price and payment details via a secure pay-link sent to your phone. Payment in full is required before collection/delivery can be made.

  • Pre-ordering is strongly advised as we cannot guarantee orders will be able to be fulfilled during opening times due to limited dough and serving slots.

  • During opening times, we may not be able to respond to social media messages/emails due to the busy nature of the kitchen. Please give us a call on 07920 044468 if you wish to amend or place a booking.

  • Collection orders will be allocated a time slot. Failure to arrive during your allocated slot may mean that we are unable to fulfill your order.

  • No refunds will be made if pre-ordered pizzas are not collected.

  • There is an additional charge for a Gluten Free pizza base. Please be aware that these pizzas are topped in our pizza kitchen containing flour. Although we take every precaution to prevent cross contamination, we cannot guarantee a gluten free environment/ product. 

  • Allergen Information is available on request.